Refund policy

RETURN & REFUND POLICY

Last updated: [4/16/2026]

Because all our products are made to order, we do not accept returns or exchanges for:
- change of mind
- wrong size selection
- buyer’s remorse

This applies worldwide.

🇪🇺 European Union (EU Customers)

Under EU consumer law, customers generally have the right to withdraw from a purchase within 14 days.

However, this right does not apply to:
“goods that are made to the consumer’s specifications or are clearly personalized.”

Since all our products are made to order, this exception applies.

Therefore, we do not accept returns or cancellations once an order has been placed.

---

📦 Damaged, defective, or incorrect items

We only accept returns or offer refunds in the following cases:
- the product is damaged
- the product has a manufacturing defect
- you received the wrong item

You must contact us within 14 days of receiving your order.

---

📩 How to request a refund or replacement

To start a claim, contact us at:
support@wedbeas.com

Include:
- your order number
- clear photos of the issue

If your claim is approved, we will offer:
- a free replacement, or
- a full refund

---

🚫 Important

- Do not send items back without contacting us first.
- Returns are handled through our fulfillment partner.
- Unauthorized returns will not be accepted.

---

🌍 International customers (outside EU)

We follow the same policy globally:
Returns are only accepted for damaged, defective, or incorrect items.

---

📬 Contact

For any questions, contact:
support@wedbeas.com